Pet Evolution Store Manager

Pet Evolution is in search of a dedicated full-time Store Manager to take the helm of our Blaine location. At Pet Evolution, our brand promise revolves around enriching the lives of pets by providing exceptional service to all our guests, characterized by love, compassion, fun, and fostering meaningful connections. 

As the Store Leader, your role will embody our company’s mission in every aspect of your work. You will operate under the direct supervision of the store owner and the VP of Operations. 

Qualifications: You should possess a profound passion for supporting pets, assisting customers, and delivering exceptional customer service. Furthermore, you must have the ability to inspire your colleagues to uphold these standards. Your character should be marked by care, compassion, and a genuine alignment with our values. Discipline, a determination to excel, and the interpersonal finesse to guide others in our collaborative approach are also essential attributes. Additionally, we seek individuals who can think analytically, drive specific sales outcomes, and communicate effectively both verbally and in writing. Self-awareness, empathy, strong social skills, and an unwavering commitment to achievement serve as the cornerstones of success at Pet Evolution. 

Store Manager qualifications and skills:  

• Possess a track record of 3+ years in a supervisory or management role within the retail sector. 
• Proficiency in point-of-sale systems and procedures. 
• Demonstrate a deep grasp of sales techniques and an unwavering commitment to exceptional customer service. 
• Capable of effectively operating within a defined budget. 
• Exhibit a documented history of consistent success and achievement. 

Store Manager Responsibilities may include: 

• Supervising and leading all team members, including Wellness Associates, Groomers, Bather & Mobile Nal Van Technicians.  
• Providing leadership and training to ensure all team members consistently uphold Pet Evolution’s customer service standards in every guest interaction. 
• Inspiring and motivating the team to foster a positive and enjoyable work environment. 
• Overseeing day-to-day operations, including the effective management of controllable costs to maintain profitability. 
• Managing inventory and ensuring optimal inventory control. 
• Planning and executing in-store and community outreach events throughout the year. 
• Setting clear and concise expectations for team goals. 
• Offering coaching and conducting one-on-one sessions, reviews, and monthly team meetings. 
• Handling the recruitment, hiring, and training of new employees. 
• Taking charge of staff scheduling, including all related responsibilities. 
• Enforcing store policies and procedures to maintain consistency. 
• Assisting in directing sales in alignment with the company’s philosophy and established procedures. 
• Managing staff scheduling and payroll to meet business demands. 
• Overseeing the opening and closing of the store, performing daily reconciliation, managing cash handling, and bank deposits. 
• Preparing month-end and quarterly sales reports. 
• Addressing personnel issues within the store and providing necessary support. 
• Maintaining the store’s appearance to ensure a welcoming atmosphere. 
• Monitoring and reporting on store performance. 
• Managing product procurement and maintaining accurate inventory control. 
• Engaging in product merchandising to enhance the shopping experience for customers. 

Training: We offer an extensive training period that aligns with both Corporate and Franchisee standards. 

Salary range: Dependent upon qualifications and experience. 

Benefits: Store Managers have the opportunity to accrue Paid Time Off (PTO). Additional details about employee benefits can be found in the store manual. 

Time Commitment: Both Exempt and Non-Exempt General Managers are employed on a full-time basis, with a minimum requirement of 40 hours per seven-day workweek. Overtime is mandatory for non-exempt hired management. You should be prepared and capable of working evenings and weekends as a regular part of your schedule. Additionally, you should be flexible and ready to step in with minimal notice. 

Physical requirements: You should have the ability to regularly lift and carry weights of up to 50 pounds.