Our Mission: At Pet Evolution, we are dedicated to enhancing the lives of pets through extraordinary guest service, marked by love, compassion, joy, and the nurturing of meaningful relationships.
A sincere commitment to improving the welfare of pets and their owners is a must, and candidates should naturally exhibit qualities of being outgoing, friendly, and helpful.
Qualifications: No grooming or bathing experience required. All that matters is your ability and willingness to follow company policies, complete assigned tasks, and have a positive and helpful attitude. We value motivation, empathy, integrity, pride, and strong social skills for success in our company.
Kindness: Understand the importance of recognizing that animals can frequently feel stressed in new or unfamiliar settings. Bathers and grooming assistants should always keep this in mind and handle all situations with kindness and empathy.
Customer-Service: Exercise patience when assisting customers and take the time to genuinely grasp their preferences. Be observant of their body language and reactions. If there is any sign of concern regarding the final grooming result, initiate corrective action right away, even if the customer initially declines. Our ultimate goal is to guarantee the satisfaction of all our customers.
Detail Oriented: Maintain keen attentiveness to the precise instructions provided by the customer. Monitor the pet’s behavior closely to prevent any harm to either the pet or yourself.
Ambassador For Safety: It is essential to possess a grasp of fundamental animal behavior and body language to assess the safety of grooming procedures for pets. The ability to think critically and respond effectively under pressure, considering the specific situation, is imperative to prevent potential injuries to both yourself and the pets, as we are working with living creatures known for their occasional unpredictability.
Training: We offer an extensive in-store training program lasting 24-30 hours, supervised by a manager, that you are required to successfully complete. In addition, attendance at our compulsory advanced pet and pet product training sessions is expected, along with periodic in-store training sessions. You will also receive on-the-job guidance and instructions from your managers.
Salary Range: Bathers will receive a competitive hourly rate plus tips.
Benefits (full-time only):
Employee Benefits: Generous employee discount, flexible hours, fun work environment.
Time Commitment: Bathers have the flexibility to opt for either full-time or part-time roles, with hours adjusted accordingly. Overtime may become necessary in response to business requirements. It’s important to understand that our management reserves the right to adapt schedules as needed to meet business demands. Additionally, please keep in mind that no time off is permitted during the two weeks leading up to Thanksgiving and Christmas.
Physical Requirements: This position involves a significant level of physical activity, which includes but is not limited to extended periods of standing, safely lifting and handling dogs/cats, bending, leaning, and crouching. It’s essential to emphasize that you should have the ability to routinely lift and transport items weighing approximately 60 pounds.
- Cultivating a secure and enjoyable work environment.
- Consistently delivering exceptional customer service.
- Demonstrating care and compassion for animals.
- Time management.
- Engaging customers, determining their needs.
- Staying updated on industry trends and grooming standards in the pet sector.
- Maintaining customer records by accurately importing essential information and grooming instructions.
- Managing phone inquiries and grooming appointment bookings.
- Ensuring the cleanliness and upkeep of the facility and equipment.
- Executing additional tasks assigned by supervisors with a positive and effective approach.
- Administering bathing and preparatory procedures for groomed dogs (if scheduled).
- Providing comprehensive bath and cleanup packages.
- Delivering complete bath and blow-dry packages.
- Assisting walk-in clients with a range of a la carte services.
- Supporting groomers by maintaining cleanliness during haircuts to keep the area and floor tidy.