Wellness Associate
Our Mission: Our brand pledge revolves around enriching the lives of pets through outstanding service to all our visitors, characterized by love, compassion, happiness, and fostering meaningful connections.
A heartfelt dedication to improving the welfare of pets and their owners is essential. Being friendly, approachable, and supportive is a fundamental requirement.
Qualifications: No experience or education required. Customer service experience is a bonus. We want individuals who are dedicated to following company policies, completing tasks, and providing outstanding customer service with a positive mindset. In our company, success comes from qualities like ambition, empathy, integrity, pride, and exceptional social skills. Don’t let this chance to thrive in a supportive and rewarding environment pass you by.
Training: Get ready for a 30-hour in-store training period with a manager that will equip you to excel in your new role. But that’s not all. We provide ongoing advanced pet and pet product-training courses that you must attend, along with occasional in-store training sessions. Rest assured, our experienced managers will also provide on-the-job instruction. Prepare to learn and grow in your new position.
Salary Range: Compensation for Wellness Associates is contingent on their past work experience.
Benefits (full-time only):
Employee Benefits: Delight in a bountiful employee discount, flexibility of scheduling, and a dynamic and enjoyable workplace atmosphere.
Time Commitment: Wellness Associates have the flexibility to choose between full-time and part-time positions, with hours tailored to specific needs. Overtime might be necessary during periods of increased demand. This role is categorized as non-exempt. Our busiest times generally occur during evenings and weekends. It’s important to understand that while we may initially assign day shifts, we maintain the flexibility to adjust schedules to align with business requirements. Our business operates every day, except for New Year’s Day, the 4th of July, Thanksgiving, and Christmas. All other days are considered standard workdays. Please note that during the two weeks leading up to Christmas, no time off is permitted.
Physical Requirements: Within your role, you’ll be required to routinely lift and transport up to 50 pounds. This physical capability is crucial for maintaining store inventory and delivering exceptional carryout service to our valued customers.
Duties include:
- Warmly welcoming all customers entering Pet Evolution.
- Engaging customers to identify their needs and recommending products that cater to those needs.
- Managing the check-in and check-out process for grooming and walk-in services.
- Actively promoting and selling Good Life membership.
- Demonstrating adeptness in handling customer objections.
- Delivering top-notch customer service consistently.
- Efficiently managing your time to ensure tasks are completed effectively.
- Engaging customers, understanding their requirements, and suggesting products accordingly.
- Committing to continuous learning about pets, pet products, and services through training, reading, and on-the-job education.
- Staying updated on sales promotions, contests, and performance goals.
- Proficiently operating a computerized cash register, ensuring accurate and swift transactions, as well as precise daily sales reconciliation.
- Professionally answering phone calls and providing accurate information.
- Maintaining a clean environment by cleaning facilities and equipment.
- Organizing and restocking merchandise effectively.
- Assisting customers in transporting their purchased merchandise to their vehicles.
- Being vigilant about shrinkage and inventory management.
- Cheerfully and efficiently carrying out any other tasks assigned by supervisors.