Our Mission: In our organization, our core purpose is to elevate the health and happiness of pets by delivering extraordinary customer service that is grounded in love, compassion, enjoyment, and the establishment of meaningful bonds.
We are actively seeking individuals with a personable and outgoing disposition, who are ever eager to provide assistance.
Qualifications: Prior grooming experience is mandatory, and we strongly prefer a minimum of one year. Our expectation is that employees will faithfully adhere to company policies and consistently carry out their assigned duties, all while maintaining a constructive and helpful attitude. Possessing a strong drive for achievement, empathy, integrity, pride, and proficient social skills are vital qualities for success within our company.
Kindness: Compassion plays a pivotal role in our interaction with animals. It is essential to acknowledge that animals frequently encounter stress in unfamiliar or new environments. Groomers should possess this awareness and consistently approach all situations with kindness and empathy.
Scheduling Requirements: Schedule dependent on store needs
Customer Service: Provide outstanding customer service by showcasing patience and attentiveness to their requirements. Carefully observe customer body language and responses to guarantee their contentment. Swiftly address any concerns or dissatisfaction with the final outcome, even if the customer initially declines. Our objective is to ensure that every customer departs our establishment feeling delighted and satisfied.
Detail Oriented: Pay close attention to specific instructions given by the customer. Monitor specific pet behavior to deter harm to self or animal.
Ambassador For Safety: Master the art of pet safety by understanding animal behavior and body language. This crucial knowledge is your key to confidently proceed with pet grooming. With living creatures known for their occasional unpredictability, sharpen your critical thinking skills to prevent any mishaps. Keep yourself and the pets in your care safe from potential injuries.
Training: Our training program encompasses an extensive 30-hour in-store training phase, overseen by a manager, which must be successfully completed. In addition, participation in our mandatory periodic advanced pet and pet product training sessions is required. Periodic in-store training sessions will also be arranged. You will also receive guidance and instructions from your managers as part of your on-the-job development.
Salary Range: Our Stylists enjoy competitive commission rates or a guaranteed hourly rate – whichever is higher. Your pay grade may vary depending on your training and experience.
Benefits (full-time only):
- One week of Paid Time Off (PTO)
- Politely welcoming clients with scheduled appointments.
- Engaging in open conversations with clients to determine optimal grooming approaches for their dogs.
- Enlightening clients about various grooming packages and associated benefits.
- Actively promoting supplementary services and retail products.
- Skillfully washing and trimming dogs to align with breed-specific styling standards.
- Untangling and removing matted fur.
- Drying coat.
- Inspecting for parasites and skin conditions.
- Trimming nails.
- Cleaning and maintaining ear hygiene.
- Grand Expressions
- Brushing teeth.
- Consistently delivering exceptional customer service.
- Demonstrating empathy and care for animals.
- Effectively managing time to meet grooming schedules.
- Staying updated on pet industry trends and grooming standards.
- Maintaining accurate customer records, including grooming instructions.
- Handling phone inquiries and grooming appointment bookings.
- Ensuring cleanliness and upkeep of the facility and equipment.
- Executing any additional tasks assigned by supervisors.
Employee Benefits: Generous employee discount, flexible hours, fun work environment.
Time Commitment: Stylists may be hired on a full- or part-time basis with hours varying accordingly. Overtime may be needed. Schedules can be adjusted based on business needs. Please note: no time off allowed before Thanksgiving & Christmas.
Physical Requirements: You should have the ability to regularly lift and transport items weighing up to 60 pounds.