Wellness Associate
Our Mission: Our brand pledge revolves around enriching the lives of pets through outstanding service to all our visitors, characterized by love, compassion, happiness, and fostering meaningful connections.
A heartfelt dedication to improving the welfare of pets and their owners is essential. Being friendly, approachable, and supportive is a fundamental requirement.
Qualifications: No experience or education required. Customer service experience is a bonus. We want individuals who are dedicated to following company policies, completing tasks, and providing outstanding customer service with a positive mindset. In our company, success comes from qualities like ambition, empathy, integrity, pride, and exceptional social skills. Don’t let this chance to thrive in a supportive and rewarding environment pass you by.
Training: Over a 30-hour in-store training period, our dedicated manager will equip you with the skills to thrive. But the learning doesn’t end there. Our commitment to your success extends to regular advanced courses on pets and pet products, as well as occasional in-store training sessions. Our experienced managers will also guide you through on-the-job instruction. Embrace the opportunity to continually learn and grow in your exciting new role.
Salary Range: The salary range for Wellness Associates is determined by their prior work experience.
Benefits (full-time only)
Employee Benefits: Take advantage of a generous employee discount, flexible scheduling, and a lively and pleasant workplace environment.
Time Commitment: Wellness Associates have the option to work either full-time or part-time, with hours tailored to the need. Overtime might be necessary during high-demand periods. This role is categorized as non-exempt. Our busiest times typically fall on evenings and weekends. It’s important to note that while we may initially assign someone to day shifts, we retain the flexibility to adjust schedules as per business demands. Our operations run every day except for New Year’s Day, the 4th of July, Thanksgiving, and Christmas. All other days are considered standard workdays. Please be mindful that no time off is permitted during the two weeks leading up to Christmas.
Physical Requirements: Within your role, you’ll be required to routinely lift and transport up to 50 pounds. This physical capability is crucial for maintaining store inventory and delivering exceptional carryout service to our valued customers.
Duties include:
- Warmly welcoming all customers entering Pet Evolution.
- Engaging customers to identify their needs and recommending products that cater to those needs.
- Managing the check-in and check-out process for grooming and walk-in services.
- Actively promoting and selling Good Life membership.
- Demonstrating adeptness in handling customer objections.
- Delivering top-notch customer service consistently.
- Efficiently managing your time to ensure tasks are completed effectively.
- Engaging customers, understanding their requirements, and suggesting products accordingly.
- Committing to continuous learning about pets, pet products, and services through training, reading, and on-the-job education.
- Staying updated on sales promotions, contests, and performance goals.
- Proficiently operating a computerized cash register, ensuring accurate and swift transactions, as well as precise daily sales reconciliation.
- Professionally answering phone calls and providing accurate information.
- Maintaining a clean environment by cleaning facilities and equipment.
- Organizing and restocking merchandise effectively.
- Assisting customers in transporting their purchased merchandise to their vehicles.
- Being vigilant about shrinkage and inventory management.
- Cheerfully and efficiently carrying out any other tasks assigned by supervisors.