Groomer

Our Mission: In our organization, our primary mission is to enhance the well-being and joy of pets by providing exceptional customer service founded on love, compassion, enjoyment, and the nurturing of meaningful connections.

We are actively seeking individuals who embody personable, outgoing qualities and consistently stand ready to offer assistance.

Qualifications: Grooming experience is a prerequisite, with a preference for a minimum of one year. We anticipate our team members to strictly follow company protocols and consistently fulfill assigned responsibilities while upholding a positive and helpful demeanor. Demonstrating a strong motivation for achievement, empathy, integrity, pride, and excellent social skills are fundamental attributes for thriving within our company.

Skill Requirements:  

Kindness: Compassion plays a pivotal role in our interaction with animals. It is essential to acknowledge that animals frequently encounter stress in unfamiliar or new environments. Groomers should possess this awareness and consistently approach all situations with kindness and empathy. 

Scheduling Requirements: Schedule dependent on store needs.

Customer Service: Deliver exceptional customer service by displaying patience and attentiveness to their needs. Observe customer body language and reactions closely to guarantee their satisfaction. Promptly address any concerns or dissatisfaction with the final result, irrespective of their initial response. Our aim is to ensure that each customer leaves our establishment with a sense of happiness and contentment.

Detail Oriented: Pay close attention to specific instructions given by the customer.  Monitor specific pet behavior to deter harm to self or animal.  

Ambassador For Safety: Master the art of pet safety by understanding animal behavior and body language. This crucial knowledge is your key to confidently proceed with pet grooming. With living creatures known for their occasional unpredictability, sharpen your critical thinking skills to prevent any mishaps. Keep yourself and the pets in your care safe from potential injuries.    

Training:  Our training program encompasses an extensive 30-hour in-store training phase, overseen by a manager, which must be successfully completed. In addition, participation in our mandatory periodic advanced pet and pet product training sessions is required. Periodic in-store training sessions will also be arranged. You will also receive guidance and instructions from your managers as part of your on-the-job development.

Salary Range: Our Stylists enjoy competitive commission rates or a guaranteed hourly rate – whichever is higher. Your pay grade may vary depending on your training and experience. 

Benefits (full-time only): One week of Paid Time Off (PTO) 

Employee Benefits:  Generous employee discount, flexible hours, fun work environment.

Time Commitment:  Stylists may be hired on a full- or part-time basis with hours varying accordingly. Overtime may be needed. Schedules can be adjusted based on business needs. Please note: no time off allowed before Thanksgiving & Christmas.

Physical Requirements:  You should have the ability to regularly lift and transport items weighing up to 60 pounds.   

Duties include: 

• Politely welcoming clients with scheduled appointments.
• Engaging in open conversations with clients to determine optimal grooming approaches for their dogs.
• Enlightening clients about various grooming packages and associated benefits.
• Actively promoting supplementary services and retail products.
• Skillfully washing and trimming dogs to align with breed-specific styling standards.
• Untangling and removing matted fur.
• Drying coat.
• Inspecting for parasites and skin conditions.
• Trimming nails.
• Cleaning and maintaining ear hygiene.
• Grand Expressions
• Brushing teeth.
• Consistently delivering exceptional customer service.
• Demonstrating empathy and care for animals.
• Effectively managing time to meet grooming schedules.
• Staying updated on pet industry trends and grooming standards.
• Maintaining accurate customer records, including grooming instructions.
• Handling phone inquiries and grooming appointment bookings.
• Ensuring cleanliness and upkeep of the facility and equipment.
• Executing any additional tasks assigned by supervisors.