Wellness Associate
Our Mission: “At the heart of our mission is the commitment to elevate pets’ quality of life through premium food, treats, and grooming services.”
We are seeking individuals who are outgoing, friendly, and always ready to lend a helping hand. Join us in our mission to improve the lives of pets and their owners.
Qualifications: Customer service experience preferred, but not required. Consistently adhere to company policies and procedures, complete assigned duties, and maintain a positive and helpful attitude. Success in our company is driven by achievement, empathy, integrity, pride, and strong social skills.
Training: An extensive in-store training period under the guidance of a manager is a mandatory requirement for successful completion. Furthermore, regular participation in advanced pet and pet product-training courses is expected, along with occasional in-store training sessions. Your managers will also provide on-the-job instruction.
Salary Range: Previous work experience is the basis for determining the salary range for Wellness Associates.
Employee Benefits: Our perks include a generous employee discount, flexible scheduling, and a dynamic and enjoyable workplace.
Time Commitment: We offer the flexibility for Wellness Associates to join us either on a full-time or part-time basis, with hours tailored to their choice.
Physical Requirements: We’re looking for individuals who can regularly lift and carry up to 50 pounds. Your task? Keeping the store fully stocked and assisting customers with their carryout needs.
Customer experience duties include:
- Completing additional responsibilities as assigned by supervisors in a cheerful and efficient manner.
- Efficiently and accurately handling point-of-sale responsibilities, encompassing sales, returns, appointment scheduling, and daily reconciliations.
- Encouraging and successfully selling Good Life Membership to our customers.
- Offering courteous and accurate responses when answering phone calls and providing information.
- Upholding cleanliness standards through regular facility and equipment cleaning.
- Mindfully stocking and organizing merchandise while maintaining awareness of shrink and inventory issues.
- Offering support to customers by aiding them in transferring their merchandise to their vehicles.
- Gaining comfort in addressing and successfully overcoming objections.
- Embracing ongoing self-improvement by learning about pets, pet products, and services through avenues like classes, reading, on-the-job training, and other resources.
- Keeping abreast of sales promotions, contests, and corporate objectives to stay aligned with company goals.
- Demonstrating a positive and efficient approach when fulfilling tasks assigned by supervisors.